FAQs

How do I pay?

You can pay using your card (we accept Visa, Mastercard, JCB, Discover, Diner's Club and American Express).  

I received a discount code, how do I use it? 

You can use your discount code when making purchases from our online store. There is an option to enter your discount code on the Checkout page. 

I received two discount codes. Can I use both at the same time?

It is not possible to use two or more discount codes at the same time on the same order. 

I Made A Mistake With My Order - What Should I Do?

Please contact us as soon as possible with the correct details so that we can amend your order. Please be advised, once your order has gone on production, changes/cancellations can no longer be made. 

How do I cancel my order? 

Please contact us within 24 hours of placing your order and we will try our best to cancel it for you. Orders that have already gone to production cannot be canceled. Also, sales are final on the leather patch hats (no refunds or returns).

How much is the domestic shipping fee? 

$7.99 for light packages (up to 1lb)

$12.50 and above for packages more than 1lb

How much is the international shipping fee? 

We do not currently offer international shipping. 

Will I Be Notified When My Item Is Shipped?

Yes, you will receive an email notification from us with a tracking number when your item is shipped.

What Shipping Service Do You Use?

All deliveries are shipped and tracked via USPS or UPS for heavy items.

How Long Does It Take For Me To Receive My Order?

Our products are made to order and completed within 7-9 business days and then shipped. Delivery may take an additional 2-5 business days depending on your location. 

What is your return policy? 

You can read about returns here.

I received a damaged item, can you send me a new one?

If you receive a damaged merchandise, please email us straight away to inform us. For verification process, please attach a picture showing what you received. If we made the error, we will send you a replacement.

Can I Exchange/Refund a Sale Item?

Sale items are non refundable.